candle care
how to burn safely and get the most from your candle.
everything in one place
care, craft and return.
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01 the candle size, scent, burn time and what is included.
what is included in the ritual set?
the ritual set includes one handmade, refillable jesmonite vessel and one 400g no. 01 — sacred pause candle refill insert.
how large is the candle?
the refill contains approximately 400g of wax. the insert measures approximately 90mm in diameter and 70mm high.
the vessel has an internal height of approximately 75mm and is designed specifically to hold the uyinu refill.
how long does the candle burn?
burn time will vary depending on wick care, room conditions and the length of each burn. the final estimated burn time will be confirmed following full product testing.
what does sacred pause smell like?
no. 01 — sacred pause is a grounding blend of green citrus leaf, quiet spice, luminous resin, frankincense, rose and atlas cedarwood.
the fragrance unfolds gradually, bringing depth without heaviness and calm without silence.
will every vessel look exactly the same?
no. each vessel is handmade, so small variations in tone, texture and surface detail are part of its character rather than faults.
02 ingredients & craft considered materials and our approach to quality.
what wax do you use?
uyinu candles are hand-poured using a coconut-soy wax blend chosen for its smooth finish, gentle burn and ability to release scent gradually.
what are the wicks made from?
each candle uses two pure cotton wicks, selected to support an even melt pool across the wide refill insert.
what creates the scent?
sacred pause is an essential-oil-led blend created with frankincense, atlas cedarwood, petitgrain, elemi, pink pepper and a trace of rose.
are uyinu candles non-toxic?
our candles are made with a coconut-soy wax blend, pure cotton wicks and carefully selected scent materials formulated without phthalates or parabens.
what if I have a soy allergy?
our candles contain soy wax. if you have a known soy allergy or sensitivity, please seek advice from a qualified healthcare professional before use.
what is the vessel made from?
the vessel is handmade from jesmonite, a strong mineral-based composite that creates a tactile, stone-like finish.
the interior is sealed to support the refill system, while the exterior keeps its natural, softly textured appearance.
03 candle care & safety wick trimming, first burn and safe candle use.
should I trim both wicks?
yes. trim both wicks to approximately 5mm before every burn, including the first.
this helps keep the flames steady and reduces smoke, soot and uneven burning.
how long should the first burn be?
allow enough time for the melted wax to move evenly towards the edge of the insert. this helps establish an even burn pattern and reduces the chance of tunnelling.
how long can I burn the candle?
do not burn the candle for longer than four hours at a time. allow it to cool fully before relighting or trimming the wicks.
what should I do if the flames become large?
extinguish the candle, allow it to cool and trim both wicks before relighting.
where should I burn my candle?
place the vessel upright on a stable, heat-resistant surface, away from draughts, children, pets and flammable materials.
when should I stop burning it?
do not burn the candle completely to the base. stop using it when a small layer of wax remains and follow the care guidance supplied with your order.
04 refill, return, begin again replacing the insert and caring for your vessel.
how does the refill system work?
once your candle is finished, the complete refill insert can be removed and replaced while the handmade vessel remains.
each uyinu refill contains approximately 400g of wax and is made specifically for the uyinu vessel.
how do I remove the finished insert?
allow the candle and vessel to cool completely. carefully lift the finished insert from the vessel without forcing it or using sharp metal tools.
how do I prepare the vessel for a new refill?
remove any loose wax gently and wipe the sealed interior with a soft, dry cloth or paper towel.
make sure the vessel is completely clean, dry and undamaged before placing the new refill inside.
should I wash or soak the vessel?
no. do not soak the jesmonite vessel, place it in a dishwasher, pour boiling water into it or heat it in an oven.
can I use another candle inside the vessel?
uyinu refill inserts are designed specifically for the dimensions and safety requirements of the uyinu vessel.
using another candle or refill is not recommended.
05 orders, delivery & returns shipping, tracking, returns and damaged orders.
where do you deliver?
we currently deliver within the united kingdom, including mainland uk, northern ireland, the scottish highlands and the channel islands.
how quickly will my order be dispatched?
orders are normally processed within 1–2 working days. processing may take a little longer during launches or busy seasonal periods.
will my order be tracked?
yes. orders are sent using royal mail tracked services. tracking details will be emailed once your order has been dispatched.
can I return an item?
unused items may be returned in accordance with our returns policy. please contact us within 14 days of receiving your order.
what if my order arrives damaged?
contact us within 48 hours of delivery at info@uyinu.com with your order number and photographs of the item and packaging.
06 subscriptions & support quarterly refills and how to contact uyinu.
how does the refill subscription work?
the quarterly subscription is designed to deliver a fresh 400g refill insert every three months, helping you return to the ritual without replacing the vessel.
can I pause or cancel?
subscription management details will be displayed clearly before purchase and within your account once subscriptions are live.
how do I contact uyinu?
email info@uyinu.com and we will respond as soon as possible.
