privacy policy

who we are

uyinu is a uk-based brand creating refillable, non-toxic candles and ritual aromatherapy products.

for the purposes of data protection law, uyinu is the data controller responsible for your personal information.

information we collect

we may collect the following information when you interact with our website.

how we use your information

we use your information to:

• process and deliver your orders
• communicate with you about purchases
• provide customer support
• improve our website and services
• send email updates or newsletters where you have subscribed

we only use your personal data where we have a lawful basis to do so. this may include performing a contract with you, complying with a legal obligation, pursuing our legitimate business interests or acting with your consent.

email marketing

if you subscribe to our newsletter, we may send you updates about:

• new products
• reflections and journal entries
• ritual and aromatherapy insights
• special releases or offers

you can unsubscribe at any time using the link included in our emails.

sharing your information

we do not sell or rent your personal data.

your information may be shared with trusted service providers that help us operate our business, including:

• payment processors
• website hosting providers
• delivery companies
• email marketing platforms
• website analytics and security providers

these providers are only permitted to use your information to perform services on our behalf and must handle it securely.

payment information

payments are processed through third-party payment providers. uyinu does not directly store your complete card details.

payment providers process your information in accordance with their own privacy and security policies.

cookies

our website may use cookies and similar technologies to improve your browsing experience, support essential website functions and help us understand how the website is used.

cookies may help us improve website performance and remember your preferences. you can control cookies through your browser settings or through any cookie preference tool available on the website.

how we protect your data

we take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

access to your information is limited to people and service providers who need it to operate the business or provide services on our behalf.

how long we keep your data

we retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and tax requirements.

the length of time information is retained may depend on the type of information and the reason it was collected.

your rights

under uk data protection law, you may have the right to:

• access the personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your personal data in certain circumstances
• object to or restrict certain uses of your information
• withdraw consent where processing is based on consent
• request a copy of certain information in a portable format

to make a request, please contact info@uyinu.com .

we may need to verify your identity before responding to your request.

complaints

if you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

you also have the right to raise a complaint with the uk information commissioner’s office.

changes to this policy

we may update this privacy policy from time to time to reflect changes to our business, website, services or legal requirements.

any changes will be published on this page together with the date the policy was last updated.

contact

if you have any questions about this privacy policy or would like to exercise your data protection rights, please contact:

info@uyinu.com