clear terms
these terms apply when you use our website or place an order.
legal
terms of service
please read these terms carefully before using our website or making a purchase.
last updated: 15 march 2026
handcrafted objects
natural variations are part of the character of every handmade vessel.
responsible candle use
always follow the candle care and safety guidance supplied with your order.
need help?
contact info@uyinu.com with any questions.
website and purchase terms
our agreement with you.
these terms of service govern your use of the uyinu website and the purchase of products from our store. by accessing our website or placing an order, you agree to be bound by these terms.
if you do not agree with these terms, please do not use this website.
about us
uyinu is a uk-based brand creating refillable candles and scent-led ritual objects designed for quiet moments and considered interiors.
if you have any questions regarding these terms, please contact us at info@uyinu.com .
use of this website
by using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
you agree not to use this website for any unlawful purpose or in any way that may damage, interfere with or disrupt the website or its services.
product information
we take care to ensure that product descriptions, images, prices and other information displayed on our website are accurate.
colours, finishes and appearance may vary slightly depending on your screen, device settings or the handmade nature of the product.
handcrafted pieces
each uyinu vessel is handmade. small variations in colour, texture, surface finish or pattern may occur as part of the natural character of handcrafted objects.
these variations are not considered faults, provided that they do not affect the intended use or safety of the product.
refill inserts
uyinu refill inserts are designed specifically for use with compatible uyinu vessels.
using a refill insert in another container is not recommended and may affect burn performance, stability or safety.
considered ingredients
uyinu candles are made using a coconut-soy wax blend, pure cotton wicks and carefully selected scent blends formulated without phthalates or parabens.
full product information and scent details are provided on the relevant product page where applicable.
candle safety
candles should always be burned responsibly. never leave a burning candle unattended.
keep candles away from children, pets, draughts and flammable materials. place the candle on a stable, heat-resistant surface and follow all care and safety instructions provided with your product.
uyinu cannot accept responsibility for damage caused by misuse, failure to follow the supplied instructions or unsafe candle use.
pricing and payment
all prices are displayed in pounds sterling (£) unless otherwise stated.
payment must be made in full at the time of purchase. your order will not be confirmed until payment has been successfully authorised.
we reserve the right to update our prices at any time. price changes will not affect orders that have already been accepted.
order acceptance
after placing an order, you will receive an order acknowledgement by email. this does not necessarily mean that your order has been accepted.
we may be unable to accept an order because a product is unavailable, payment has not been authorised, an error has been identified in the price or description, or we are unable to deliver to the address provided.
if we are unable to accept your order, we will contact you and refund any payment already received.
shipping and delivery
we aim to process and dispatch orders within the timeframes displayed on our delivery and returns page.
delivery dates are estimates and may be affected by circumstances outside our reasonable control, including delays within the delivery network.
please ensure that the delivery address supplied during checkout is complete and accurate.
read our delivery information →returns and refunds
unused items may be returned in accordance with our returns policy. return requests should normally be made within 14 days of receiving your order.
returned products must be unused, in their original condition and returned in the original packaging where possible.
customers are responsible for return postage unless the item received is damaged, faulty or incorrect.
read our returns policy →intellectual property
all content on this website, including text, photography, illustrations, graphics, branding, logos, product names and website design, is owned by or licensed to uyinu.
content may not be copied, reproduced, republished, distributed, modified or used commercially without prior written permission.
limitation of liability
nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.
subject to applicable law, uyinu will not be responsible for indirect or consequential loss arising from the use of this website or the purchase or use of our products.
where permitted by law, our total liability in connection with a product will not exceed the amount paid for that product.
changes to these terms
we may update these terms from time to time to reflect changes to our products, website, business practices or legal requirements.
the latest version will always be published on this page together with the date it was last updated.