last updated: 15 march 2026

these terms of service govern your use of the uyinu website and the purchase of products from our store. by accessing our website or placing an order, you agree to be bound by these terms.

if you do not agree with these terms, please do not use this website.

about us

uyinu is a UK based brand creating refillable candles and scent products designed for ritual and calm interiors.

if you have any questions regarding these terms, please contact us at:
info@uyinu.com

use of this website

by using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

you agree not to use this website for any unlawful purpose or in any way that may damage or disrupt the website or its services.

product information

we take care to ensure that product descriptions, images and prices are accurate. however, colours and appearance may vary slightly depending on your screen or device.

handcrafted pieces

each uyinu vessel is handmade. small variations in colour, texture, or pattern may occur and are part of the nature of handcrafted objects.

these variations are not considered faults but part of the character of each piece.

refill inserts

uyinu refill inserts are designed specifically for uyinu vessels. using the refill in other containers is not recommended and may affect burn performance or safety.

considered ingredients

uyinu candles are made using coconut and soy wax, pure cotton wicks and clean fragrance blends formulated without phthalates or parabens.

candle safety

candles should always be burned responsibly. never leave a burning candle unattended. keep away from children, pets, and flammable materials. place candles on a heat-resistant surface and follow the care instructions provided with your product.

uyinu is not responsible for damage caused by improper candle use.

pricing and payment

all prices are listed in gbp (£) unless otherwise stated.

payment must be made in full at the time of purchase. we reserve the right to update pricing at any time without prior notice.

shipping

we aim to process and dispatch orders as quickly as possible. delivery times may vary depending on location and courier services.

uyinu is not responsible for delays caused by shipping carriers or customs.

returns and refunds

unused items may be returned within 14 days of receiving your order.

to request a return, please contact:
info@uyinu.com

once approved, return instructions and the return address will be provided.

customers are responsible for the cost of return shipping. further details can be found in our returns policy.

intellectual property

all content on this website, including text, images, branding, and design, is the property of uyinu and may not be copied, reproduced, or used without permission.

limitation of liability

uyinu shall not be liable for any indirect or consequential damages arising from the use of this website or the purchase of our products.

our liability is limited to the value of the product purchased.

changes to these terms

we may update these terms from time to time. any changes will be posted on this page.

contact

if you have any questions regarding these terms, please contact:

info@uyinu.com