refunds and returns

last updated: 15 march 2026

we hope you love your uyinu purchase. if for any reason you are not satisfied, unused items may be returned in accordance with the policy below.

return requests

if you would like to return an item, please contact us within 14 days of receiving your order.

to request a return, email:
info@uyinu.com

once your request has been reviewed and approved, we will provide the return address and instructions.

return conditions

to be eligible for a return, items must:

we reserve the right to refuse returns that do not meet these conditions.

return shipping

customers are responsible for the cost of return shipping.

we recommend using a tracked delivery service, as uyinu cannot be responsible for items lost in transit.

refunds

once your return has been received and inspected, we will notify you of the outcome.

if approved, your refund will be processed to the original payment method used for the purchase.

please allow a few business days for the refund to appear depending on your payment provider.

damaged or incorrect items

we hope your order arrives perfectly, but if it arrives damaged or incorrect, please contact us within 48 hours of delivery at:

please include your order number and a photo of the item so we can resolve the issue as quickly as possible.

questions

if you have any questions regarding returns or refunds, please contact: