last updated: 27 may 2026

order processing

orders placed before 2pm monday-friday (excluding bank holidays) are typically processed within 1-2 working days.

during busy periods, launches, or seasonal events, processing times may be slightly longer. if there is a significant delay, we will contact you as soon as possible.

orders placed on weekends or public holidays will be processed on the next working day.

shipping locations

We currently ship to addresses within the United Kingdom, including:

• Mainland UK
• Northern Ireland
• Scottish Highlands
• The Channel Islands

we do not currently offer international shipping.

delivery

at uyinu, each order is carefully prepared and packed by hand.

we aim to dispatch all orders promptly while ensuring your items arrive safely and beautifully presented.

standard UK delivery (via royal mail)

we currently ship throughout the united kingdom using royal mail tracked services.

order value	delivery
£50 or more	free (tracked 48) estimated delivery: 1-3 working days from dispatch
under £50	£3.95 (tracked 48) estimated delivery: 2–3 working days from dispatch

express UK delivery (via royal mail)

order value	delivery
any	£5.95 (tracked 24) estimated delivery: 1 working day from dispatch

tracking your order

once your order has been dispatched, you will receive a shipping confirmation email containing your royal mail tracking information.

please allow a short period for tracking updates to appear after dispatch.

delivery information

please ensure that your delivery address is entered correctly at checkout.

uyinu cannot be held responsible for delays caused by incorrect address information supplied by the customer.

if a parcel is returned to us due to an incomplete or incorrect address, additional shipping charges may apply before the order can be re-sent.

lost or delayed parcels

while we will always do our best to assist, delivery times are estimates and cannot be guaranteed.

if your parcel has not arrived within a reasonable timeframe, please contact us at info@uyinu.com and we will work with royal mail to investigate the shipment.

damaged items

we take great care in packaging every order. however, if your order arrives damaged, please contact us within 48 hours of delivery with photographs of both the packaging and the item.

we will review the issue and work with you to find a suitable resolution.

questions

for any delivery-related enquiries, please contact us at info@uyinu.com.